We hope you will
be pleased with your purchase. Should you wish to return
anything bought from us, we will be happy to refund or exchange
a product provided it is in fully resaleable condition. Returns
should be made within a reasonable time (usually 28 days)
and in original, undamaged packaging.
If we find that the product has not been returned to us
in fully resaleable condition, we reserve the right to refuse
a refund on the item, or deduct up to 20% of the original
selling price from the refund amount.
Returns can be made through either of these options:
1. Returns via courier collection
Please email or write to us and include the following
information: order number, stock number, the reason for the
return and whether you want a refund or a replacement.
We will contact you with further instructions and we
will arrange for the courier to come to collect the product
you wish to return - there may be a charge for the courier
collection.
2. Returns via our store in Witney, Oxfordshire.
Simply take the despatch note and the product you wish
to return or exchange to our store in Witney and tell the
sales assistant you bought it online.
Please note: We will refund the price of the item to the
purchaser or exchange the product once it is received by
us. A refund of the delivery charge will be given in the
instance of incorrect, damaged or faulty goods. |